• Premium Healthcare: Choice of medical, dental, vision, prescription drug and flexible spending accounts
• Retirement Security: Savings Plans with a generous company match 
• Work-Life Balance: Generous Paid Time Off (PTO) accrual, paid holidays, paid parental leave and PTO buyback
• Future Growth: Tuition assistance for you and your eligible dependents, student loan forgiveness, continuous learning and much more!

• Payment Lifecycle: Manage the entry of self-pay, insurance, and manual exception payments into the Epic billing system.
• Quality Assurance: Conduct batch audits and review manual postings to ensure 100% accuracy and compliance.
• Denial Management: Process insurance and non-payment denials; initiate the refund process to ensure timely return of misdirected revenue.
• Efficiency: Meet daily departmental production quotas while providing backup support for various revenue cycle functions.

• Experience: Minimum 3 years in a physician office or hospital business unit, specifically in billing or payment posting.
• Systems: Proficiency in Epic (highly preferred) and Microsoft Excel.
• Knowledge: Solid understanding of medical terminology and standard insurance reimbursement practices, medical billing, payment posting and collections.
• Education: High school diploma or GED required. Bachelor’s degree in a business or healthcare field is preferred

• Operational Support: Provide high-level administrative and clerical assistance to ensure daily operations run smoothly.
• Communication Hub: Manage professional emails, phone inquiries, and greet visitors with a welcoming presence.
• Logistics & Scheduling: Maintain complex calendars, coordinate meeting logistics, and assist with presentation materials.
• Office Management: Oversee supplies, equipment maintenance, and the organization of essential office records.
• Workflow Integration: Prioritize multiple assignments and deadlines while fostering seamless communication between team members.

• Education: High School diploma or equivalent
• Experience: MINIMUM of 1-year administrative experience.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and general database software.
• Competencies: Strong basic reasoning skills and a solid understanding of professional business processes.

• Growth: Opportunities for professional development in a supportive environment.
• Benefits: Outstanding options in healthcare, dental, vision, retirement, generous paid time off, tuition reimbursement and so much more!
• Perks: On-site parking provided at no cost; professional business casual dress code.

• Insurance & Authorizations: Secure initial and subsequent prior authorizations for oral/infused chemotherapy, scans, and other essential services.
• Patient Advocacy: Meet directly with patients and families to discuss billing, evaluate financial obligations, and resolve insurance desk issues.
• Financial Assistance: Initiate assessment applications for underinsured patients and identify eligibility for drug reimbursement programs or medical assistance.
• Collaboration: Work closely with clinical teams and the billing department to ensure seamless operations and HIPAA-compliant communication.
• Front Office Support: Assist with verification of benefits and general office functions 

• Education: High school diploma or GED required.
• Experience: Minimum of 3 years of work experience, within a medical office or oncology setting.
• Technical Skills: Proficiency in word processing and computer systems is required; experience with EPIC is highly preferred.
• Knowledge Base: Strong familiarity with medical terminology, third-party payer regulations, and credit/collection laws.
• Soft Skills: Exceptional communication skills and the ability to solve complex problems with empathy and professionalism.

• Lead & Influence: Act as a subject matter expert and mentor to the team while driving process improvements.
• Innovation: Work at the intersection of Finance and IT, troubleshooting automated systems and testing new enhancements.

• Master the Ledger: Reconcile high-volume cash clearing and refund accounts with precision.
• Drive Growth: Support the onboarding of newly acquired pediatric offices, managing everything from bank setups to UPAY configurations.
• Solve Problems: Partner with IT to troubleshoot system errors and test updates in ReconNet, UPAY, and billing systems.
• Lead the Team: Provide guidance to co-workers, monitor internal controls, and ensure all reconciling items are cleared within policy timelines.
• Optimize: Don't just follow the process—improve it. We value your recommendations for automation and efficiency.

• Education: Minimum Associate Degree in Accounting, Finance, or Business (with 2 years of experience)   

• Experience: MINIMUM 2 years of experience in Business, Finance, or Accounts Receivable, required

• Must have experience in Healthcare Reconciliation and/or Accounting 

• Skills: A knack for troubleshooting, an independent work ethic, and the ability to train others on complex systems.

Clinical Support & Patient Care

• Direct Patient Assistance: Escort patients to exam rooms, assist with transfers/positioning, and prepare them for procedures.
• Clinical Intake: Collect detailed patient histories, record vital signs, and perform screenings according to provider protocols.
• Diagnostic Procedures: Perform phlebotomy, EKGs, and Level 1 lab tests with precision.
• Provider Assistance: Support physicians during clinical procedures and administer injectable medications or vaccines under direct supervision.
• Patient Education: Relay medical instructions and educational materials to patients and families as directed by the provider.
• Environment Upkeep: Prepare, clean, and disinfect exam/procedure rooms between visits to ensure strict infection control.
• Instrument Care: Set up, sterilize, and maintain medical instruments and equipment 
• Inventory Control: Proactively manage supply levels and restock exam rooms to ensure seamless clinic flow.

Administrative & Data Integrity

• Documentation: Accurately input patient data, lab results, and x-ray reports into the Electronic Health Record (EHR).
• Front Office Operations: Manage patient scheduling, verify insurance coverage, and handle incoming calls with professional phone etiquette.
• Records Management: Process medical record requests and manage patient charts in strict accordance with HIPAA and state/federal regulations.

Compliance & Safety

• Regulatory Adherence: Maintain full compliance with OSHA, CLIA, and PA Department of Health standards.
• Policy Alignment: Uphold all Company policies, ensuring a high standard of patient confidentiality and data security.

• Education: High school diploma or GED equivalent required
• Certification: Completion of an accredited medical assistant program and active medical assistant certification required
• Professional Experience - Minimum of 2 years in a medical office, medical billing, or high-volume healthcare customer service role is required.
• Technical Expertise: Proven proficiency in medical terminology and experience with Electronic Health Record (EHR) systems (e.g., Epic, Medipac, or similar).
• Skills: Exceptional typing speed/accuracy and the ability to navigate complex computer-based applications simultaneously.

• Front-End Revenue Cycle: Accurately collect copayments and outstanding balances at the point of service. Educate patients on their financial obligations and provide immediate connections to financial advocacy resources.
• Insurance & Compliance: Perform real-time insurance verification and benefit confirmation. Obtain necessary legal signatures for consent to treatment and financial responsibility in strict soul-alignment with HIPAA regulations.
• Patient Navigation: Welcome patients and act as a digital ambassador, guiding them through self-arrival technology and the online patient portal.
• Care Coordination: Manage the "continuum of care" by scheduling follow-up appointments and ancillary services (lab, imaging, etc.) before the patient leaves the facility.
• Service Excellence: Proactively identify opportunities for service recovery to ensure every patient journey is seamless and supportive.

• Education: High school diploma or GED equivalent.
• Professional Experience: Minimum of 2 years in a medical office, medical billing, fiscal, or high-volume healthcare customer service role is required.
• Technical Expertise: Proven proficiency in medical terminology and experience with Electronic Health Record (EHR) systems (e.g., Epic, Medipac, or similar).
• Skills: Exceptional typing speed/accuracy and the ability to navigate complex computer-based applications simultaneously.

Compensation & Career Advancement

• Starting Pay: Competitive new hire rates up to $21.00 per hour, to start
• Performance-Based Growth: We offer a structured career ladder with promotional opportunities. You can earn performance-based increases that bring your compensation up to $28.00 per hour as you progress.
• Direct Hire Stability: This is a permanent, full-time position as a direct employee of the company. This is not a temporary or contract role; we are looking for dedicated professionals to grow with us long-term.

Premier Benefits Package

• Generous Paid Time Off: Maintain a healthy work-life balance with a robust PTO bank and paid holidays.
• Top-Tier Healthcare: Access to premium medical, dental, and vision insurance plans with low employee contributions.
• Education for Your Future: * Tuition Reimbursement: Up to $6,000 per academic year at any accredited institution.
  • Family Benefits: This tuition support also extends to your spouse and dependent children, helping your whole family reach their educational goals.
• Financial Security: Competitive 401(k) / 403(b) retirement savings plans with a generous company match.
• Wellness Programs: On-site resources, mental health support, and wellness incentives to keep you at your best.

• Predictable Schedule: Reclaim your personal time with a consistent Monday through Friday daylight schedule.
• Education Investment: We support your future with tuition reimbursement of up to $6,000 per academic year (available for you and your dependents).
• Career Advancement: Our structured Medical Assistant Career Ladder allows you to grow your title and salary as you gain experience and education.
• Modern Clinical Environment: Work in a specialized setting focused on cutting-edge oncology and hematology.

• Direct Patient Care: Manage patient flow, take vital signs, collect patient histories, and perform screenings according to provider guidelines.
• Clinical Procedures: Perform phlebotomy, EKGs, and level-one lab testing. Assist physicians with specialized procedures and administer injectable medications/vaccines under supervision.
• Patient Advocacy: Relay medical instructions to families, provide patient education, and assist with transfers, dressing, and specimen collection.
• Administrative Excellence: Coordinate scheduling for tests and treatments, verify insurance coverage, and manage medical records in strict accordance with HIPAA regulations.
• Clinic Stewardship: Maintain sterile exam rooms, set up specialized equipment, and manage clinical inventory to ensure the highest standards of infection control (OSHA/CLIA).

• Education: High school diploma or equivalent is required.
• Certification: Medical Assistant Certification is required
• Skills: Knowledge of medical terminology and basic computer proficiency is essential.
• Experience: Previous experience in patient care is highly preferred.
• Attributes: Strong organizational skills and the ability to maintain confidentiality in a high-stakes clinical environment.

• CPR/BLS: Basic Life Support or CPR certification required (AHA standards with didactic and skills components) within 30 days of hire.
• Clearances: Standard state criminal clearance (Act 34).

• Work-Life Harmony: A true Monday–Friday daylight schedule. Enjoy your weekends and holidays.
• Education Investment: Tuition reimbursement of up to $6,000 per academic year for you and your dependents.
• Career Advancement: A dedicated career ladder designed to promote and reward your growth and experience.
• Modern Environment: Work in a beautiful, newly renovated oncology office with the latest clinical technology.

• Clinical Leadership: Guide daily workflows, assign tasks to clinical staff, and act as the "Super User" for Epic Care (EMR).
• Mentorship: Orient and provide ongoing training for new hires; assist management with departmental goals and process improvements.
• Patient Care Excellence: Take vitals, triage patients, perform "comfort rounds," and assist physicians with specialized oncology procedures.
• Technical Proficiency: Perform phlebotomy, EKGs, and level-one lab testing. Administer injectable medications and vaccines under physician supervision.
• Care Coordination: Manage patient flow, schedule complex exams and treatments, verify insurance, and ensure all medical records are HIPAA-compliant.
• Facility Oversight: Maintain a sterile and organized environment, managing inventory and ensuring infection control protocols are strictly followed.

• Education: High school diploma or equivalent.
• Clinical Training: Successful completion of a Medical Assistant program (or equivalent LPN/RN/EMT program) OR active certification (AMT, AAMA, NAHP, NCCT, or NHA) OR at least 1 year of direct patient care experience.
• Expertise: Proficiency in medical terminology and diagnostic/treatment room responsibilities. Basic computer skills are essential.
• Senior Requirements: Must demonstrate proficiency in advanced practice-specific tasks and possess the ability to lead and mentor others.

• CPR/BLS: Basic Life Support or CPR certification required (must include didactic and skills components) within 30 days of hire.
• Clearances: Standard state-required criminal clearances (Act 34)

• Early Mornings: 4:00 AM – 12:30 PM
• Mid-Day: 10:00 AM – 6:30 PM or 12:00 PM – 8:30 PM
• Evenings/Nights: 2:00 PM – 10:30 PM or 10:00 PM – 6:30 AM
• Note: Includes every other weekend and holiday rotation. No on-call or travel required.

• Patient Care: Perform venipuncture, heel sticks, and finger sticks using proper identification procedures to ensure patient safety.
• Clinical Support: Instruct patients on self-collection procedures and assist in procuring non-blood samples.
• Laboratory Logistics: Transport specimens safely between collection areas and the lab; utilize computer systems to enter demographic data and test orders accurately.
• Professionalism: Respond to inquiries from patients and medical staff with courtesy and efficiency.
• Quality Control: Adhere to strict hospital policies regarding hygiene, isolation precautions, and specimen stability.

• Education: High School Diploma or equivalent required.
• Experience: Minimum 6 months of phlebotomy experience is preferred, though we encourage graduates of phlebotomy programs to apply!
• Training: Certification from an accredited Phlebotomy or Medical Assistant program is highly preferred.
• Skills: Knowledge of medical terminology and Laboratory Information Systems (LIS) is a plus.

• Phlebotomy Technician (PBT-ASCP) or equivalent.

• No Travel: All work is centered within our local facility.
• Hands-On Training: Gain experience with arterial punctures and high-volume clinical workflows.
• Growth: We value dependability and independent judgment, offering a platform for you to expand your skills in the healthcare field.

• Work-Life Balance: Enjoy a true Monday–Friday daylight schedule. Reclaim your evenings, weekends, and holidays.
• Competitive Compensation & Incentives:
  • Medical Lab Technician: Starting at $23.44/hr + $10,000 Sign-On Bonus!
  • Medical Lab Scientist: Starting at $28.90/hr + $15,000 Sign-On Bonus!
• Mission-Driven Work: Join a team where your technical skills provide hope and clarity to patients when they need it most.

• Clinical Excellence: Perform high-complexity qualitative and quantitative analytical procedures with precision.
• Patient Interaction: Perform phlebotomy and specimen collection, maintaining a professional and empathetic bedside manner.
• Critical Diagnostics: Recognize abnormal or critical test results and initiate corrective actions or follow-up protocols immediately.
• Technical Oversight: Operate, calibrate, and maintain sophisticated lab equipment; troubleshoot instrumentation issues to ensure seamless laboratory flow.
• Collaboration: Act as a resource for the clinical team, assisting with the training of new staff and students as needed.

• Bachelor’s degree in Medical Technology, Clinical Lab Science, or a related Biological/Chemical field.
• Successful completion of an accredited MLS program OR 2 years of experience in a role equivalent to an MLT.
• ASCP certification (or equivalent) preferred.
• Phlebotomy experience and knowledge of Laboratory Information Systems (LIS) are highly valued.

• Associates degree in Laboratory Science with MLT certification (or eligible new graduate) OR a Bachelor’s degree in a related science field with 6 months of clinical lab experience.
• Eligibility for high complexity testing as defined by CLIA ’88.
• 1 year of hospital laboratory experience is preferred.
• Phlebotomy experience is a plus.

• Strategic Leadership: Identify opportunities to improve financial performance and compensation efficacy, ensuring all programs align with Company’s clinical and organizational goals.
• Advanced Analytics: Perform complex financial and statistical modeling, translating technical data into clear, actionable insights for senior management and physician leadership.
• Systems Innovation: Build and maintain automated dashboards and reporting solutions that integrate diverse data sources to provide real-time visibility into productivity and financial impact.
• Cross-Functional Collaboration: Partner with Legal, HR, Payroll, and Clinical Service Line leaders to implement best practices while ensuring strict regulatory compliance.
• Change Management: Navigate stakeholder barriers to implement new compensation software and standardized processes across diverse regions.
• Process Engineering: Proactively identify root causes of complex financial trends and re-engineer workflows to increase accuracy and reduce turnaround times.

• Education & Experience: 

• Technical Skills: Expert proficiency in Microsoft Excel is required; experience with PeopleSoft General Ledger or specialized compensation software is preferred.
• Analytical Rigor: Advanced mathematical skills and the ability to interpret complex results in a fast-paced environment. Advanced proficiency with developing financial forecasting models. 
• Communication: Proven ability to forge strong relationships and remain professional when dealing with ambiguity or high-pressure deadlines.
• Detail Orientation: A meticulous approach to documentation and a commitment to precision in every analysis.

• Starting Salary Range: $19.74 – $22.22 per hour.
  • Note: Starting pay is based on experience and is non-negotiable above the 25th percentile ($22.22) at the time of hire.

• Future Increases: You are eligible for promotional and performance-based salary increases after hire as you grow within the organization.  Through growth and continuous learning, additional salary increases can be earned, after hire, up to $29.67 per hour (not available to new hires).

• Generous Paid Time Off: Substantial annual leave plus paid holidays to ensure you have time to recharge.
• Health & Wellness: Comprehensive medical, dental, and vision insurance options.
• Retirement: A robust retirement savings plan with employer matching contributions.
• Education: Tuition reimbursement programs to help you further your professional development.
• Extras: Life insurance, disability coverage, and an employee assistance program (EAP).

• Clinical Support: Perform vital signs, medication/vaccine administration, CLIA-waived testing, lab collection, EKGs, phlebotomy, and wound care.
• Patient Coordination: Provide patient education, schedule appointments, verify insurance, and obtain imaging/lab results.
• Workflow Leadership: Serve as an "EPIC super user" to assist staff with system navigation and help orient new team members.
• Administrative Excellence: Maintain accurate patient records in strict compliance with HIPAA and confidentiality requirements.

• Education: Completion of a formal Medical Assistant degree or diploma program.
• Certification: A current Medical Assistant Certification from a nationally recognized organization (AMT, AAMA, NAHP, NCCT, or NHA).

• Nursing Assistant / Certified Nursing Assistant (CNA)
• Licensed Practical Nurse (LPN)
• Emergency Medical Technician (EMT) or Paramedic

• Patient Intake: Rooming patients, recording vitals, and medical charting.
• Clinical Procedures: Administering injections, performing phlebotomy, and conducting EKGs.
• Lab & Safety: Urinalysis, autoclaving/sterilizing instruments, and assisting providers with minor procedures.
• Life Support: BLS or CPR certification required (or obtained within 30 days of hire).

• Direct Hire: This is a full-time, permanent position. You will be a permanent employee of the hospital from day one, not a temporary or contract worker.
• No Cost to You: There is absolutely no fee for candidates to use our services.
• Career Growth: This is an ideal role for patient care providers or healthcare students looking to grow within a massive network of hospitals and clinics.

• Direct Patient Care: Perform Activities of Daily Living (ADLs) including bathing, feeding, toileting, ambulating, and repositioning patients.
• Clinical Support: Perform point-of-care testing (including blood glucose), record vital signs, monitor intake/output (I&O), apply telemetry monitors, and collect specimens.
• Documentation & Safety: Complete medical record documentation accurately and promptly. Adhere to all safety policies, including standard precautions and safety checks to prevent patient falls or injuries.
• Unit Coordination: Respond to call lights and telephones, pass meal trays, and ensure patient rooms and equipment are clean, organized, and stocked.
• Communication: Report changes in patient status immediately to the RN and provide instructions to patients and families as directed.

• Education: High School Diploma or equivalent required.
• Training: Successful completion of an approved Nursing Assistant training program (provided upon hire).
• Skills: Strong knowledge of body mechanics and transfer techniques. Ability to communicate effectively in both oral and written forms.
• Certification: Certified Nursing Assistant (CNA) is preferred but not required.
• Technical: Basic computer skills for medical record documentation.

• CPR/BLS: Basic Life Support (BLS) or CPR certification required (must include a didactic and skills component) within 30 days of hire.
• Clearances: Ability to obtain standard background clearances (Act 34).

• Competitive Pay: Starting rates vary based on your years of experience.
• Education Support: Up to $6,000 in annual tuition assistance and accelerated career pathways (ideal for nursing students).
• Retirement: Generous employer-paid retirement contributions (up to 8%).
• Paid Time Off: Earn over 5 weeks of PTO annually.
• Comprehensive Health: Affordable medical, dental, and vision coverage, plus family-friendly benefits like paid parental leave.

Your Total Compensation & Growth

• New Hire Starting Rate: New hires typically start at a rate up to $21.00/hour, with pay consideration given for your specific years of clinical experience.
• Performance-Based Increases: Your hard work is recognized. Through a combination of annual merit increases and career ladder promotions (moving to Senior levels), successful employees have the opportunity to earn up to $30.00 per hour. 
• Career Ladder: As you gain experience, you have the opportunity to promote into Senior and Lead levels, which come with higher pay grades and increased responsibility.

• Direct Patient Support: Be the first point of clinical contact. You will room patients, collect vital signs, and gather essential health histories to prepare them for their provider.
• Hands-On Procedures: Perform critical clinical tasks, including phlebotomy, EKG testing, immunizations, and point-of-care testing (CLIA-waived).
• Safe & Sterile Environments: Maintain pristine exam rooms and ensure all equipment is sterilized and ready for use, following strict infection-control protocols.

• EPIC Navigation: Utilize our state-of-the-art Electronic Health Record (EHR) system to document patient information accurately and securely.
• Coordination of Care: Assist the front-office team with scheduling, obtaining lab results, and managing referrals to ensure a seamless experience for the patient.

• Patient Education: Act as a resource for patients, providing clear instructions on medications, follow-up care, and healthy lifestyle choices as directed by the provider.
• Team Synergy: Participate in daily huddles to optimize office workflow and support your fellow clinical staff in a fast-paced environment.

• Education: High school diploma or equivalent required.
• Program Completion: Successful completion of a Medical Assistant program OR graduation from an LPN, RN, or EMT program.
• Certification: Active Medical Assistant certification from a national certifying organization (AAMA, AMT, NAHP, NCCT, or NHA) is required.
• Life Support: Current BLS or CPR certification (or must obtain within 30 days of hire).
• Skills: Strong knowledge of medical terminology and a comfort level with basic computer operations.

• Over 5 Weeks of PTO: Enjoy plenty of time to recharge
• $6,000 Annual Tuition Assistance: We want you to grow. Use this to bridge your path toward becoming a Senior MA, LPN, or RN.
• Retirement Security: Generous employer contribution to your retirement savings.
• Family Support: Paid parental leave and tuition assistance for your dependents.

• Financial Future: Access to a comprehensive retirement program, with a generous company match 
• Health & Wellness: Eligibility for medical, dental, and vision plans, plus $0 preventive care 
• Education: Up to $6,000 per academic year in tuition assistance to help you grow your career within the Company.
• Generous paid time off
• Perks: Paid Parental Leave, student loan refinancing options and much more!

• Mon–Fri: 4:30 PM – 9:00 PM
• Sat–Sun: 9:30 AM – 6:00 PM

• Patient Interaction: Greet families warmly, manage the check-in/check-out process, and collect copayments.
• Scheduling & Coordination: Arrange follow-up appointments and connect patients to necessary pediatric sub-specialties.
• Technology & Records: Utilize Epic and Biometrics for patient registration. Actively promote the patient portal to help parents stay connected to their child's health records.
• Financial Advocacy: Educate families on their financial responsibilities and provide information on available financial resources.
• Clinical Compliance: Perform insurance verification, obtain necessary consent signatures, and strictly adhere to HIPAA regulations to protect patient privacy.
• Administrative Support: Manage high-volume phone lines, scan medical records, and maintain a tidy, efficient front-office environment.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: 

• Prior experience with Epic, Medipac, or similar electronic health record (EHR) systems is highly preferred.

• Basic knowledge of medical terminology 
• Strong communication skills and the ability to navigate complex insurance verification processes.

1. High "Pediatric IQ" and Empathy

• Remain calm and reassuring under pressure.
• Communicate with warmth and patience to both children and anxious caregivers.
• De-escalate tense situations involving long wait times or insurance frustrations.

2. Proficiency in Epic and Revenue Cycle

• Epic Experience: The ability to navigate patient charts, schedule follow-ups, and update demographics quickly.
• Insurance Fluency: A strong understanding of copayments, deductibles, and the difference between various plans (Medicaid vs. Commercial).
• Accuracy: Ensuring "clean" registrations to avoid billing errors later in the cycle.

3. "Express Care" Speed and Multi-tasking

• Manage a busy waiting room while simultaneously answering phones and scanning records.
• Efficiently transition between checking in a new arrival and checking out a departing patient.
• Take initiative during "down times" to clean the lobby, organize files, or assist clinical staff.

4. Financial Advocacy Skills

• Comfortably discuss sensitive financial information with families.
• Explain UPMC’s financial assistance resources to those in need.
• Educate parents on the benefits of using the patient portal for future bill pay and results.

5. Reliability and Schedule Flexibility

• Punctuality for late-afternoon shifts (starting at 4:30 PM).
• A "team-player" mindset when it comes to rotating weekend coverage.
• Consistent attendance to ensure the clinic remains appropriately staffed during peak hours.

• Health & Wellness: Multiple medical plan options (HSA/FSA eligible), $0 preventive care
• Financial Future: A comprehensive retirement program, some plans have a 50% match on the first 4% of your contributions.
• Education: Up to $6,000 per academic year in tuition assistance for you and your dependents.
• Work-Life Balance: A hybrid schedule (home/office), 7 paid holidays, and up to 5.5 weeks of accrued PTO per year.
• Extra Perks: Paid Parental Leave, Student Loan Refinancing, and much more!

• Strategic Reporting: Assist in developing dashboards, metrics, and reports for senior management and the Board to demonstrate Compliance Program effectiveness.
• Risk & Policy Management: Perform regular gap analyses and risk assessments. Draft, adapt, and review Compliance policies and procedures to ensure internal operations remain consistent and accurate.
• Remediation: Develop and oversee corrective action plans and remediation protocols to ensure timely compliance across all departments.
• Regulatory Liaison: Act as a representative during regulatory agency reviews, investigations, and requests for information.
• Industry Expertise: Keep abreast of changing industry laws and standards. Communicate contractual requirements throughout the health plan and research complex regulatory inquiries.
• Collaboration: Coordinate with internal subject matter experts (SMEs) and business teams to support regulatory product filings, proposal development, and service area expansions.
• Training: Support Program Leadership in conducting annual and ongoing compliance training for staff and applicable third parties.

• Education: Bachelor’s degree required. A Juris Doctor (JD) or Master’s degree in a related field is a plus.
• Experience: 
  • Direct experience conducting compliance assessments, audits, or risk assessments.
  • Five (5) years of compliance or legal experience preferred, specifically on the insurance (payer) side.
  • Pennsylvania-specific regulatory experience is highly preferred.
• Knowledge Base: Proficiency in Medicaid/Medicare Managed Care and various lines of business (Commercial, CHIP, Marketplace).
• Expert level experience with Medicaid and/or Medicare managed care and with the different lines of business/benefits (i.e., Commercial, Medicaid, CHIP, Marketplace

• Health & Wellness: Comprehensive medical plans (HSA/FSA available), dental, and vision coverage. Enjoy $0 preventive care 
• Retirement: A robust program including a Cash Balance Plan and a Savings Plan with a company match of 50% on the first 4% of your contributions.
• Work-Life Balance: Generous Paid Time Off (PTO) accruals and 7 paid holidays.
• Education for You & Your Family: Up to $6,000 per academic year in tuition assistance for you and significant tuition discounts for your eligible dependents.
• Financial Growth: Competitive salary with yearly performance-based increases and student loan refinancing options 
• Personal Support: Paid Parental Leave and "Flex Spend" cards to help cover out-of-pocket healthcare costs like dental or hearing services.

• Clinical Coordination: Primary focus on obtaining surgical authorizations, scheduling patient appointments, and maintaining precise provider schedules.
• Administrative Support: Proactively manage calendars, schedule meetings, and arrange travel or catering as needed.
• Data & Reporting: Collect and analyze moderately complex data; research and draft initial reports or summaries for department leadership.
• Communication: Compose unique correspondence and modify department-wide communications on behalf of leadership.
• Fiscal Support: Maintain accounting and budgetary records, including the completion of expense reports and office supply procurement.
• Office Excellence: Perform essential clerical functions including screening calls, greeting visitors, and maintaining organized digital and physical filing systems.

• Education: High school diploma or equivalent required.
• Experience: Minimum of three (3) years of experience in an administrative support role.
• Minimum 3 years of experience in a healthcare industry position supporting a group of professionals
• Prior experience obtaining surgical authorizations and/or medical scheduling
• Technical Skills: Advanced Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and a strong ability to manage electronic mail and calendars.
• Professional Knowledge: Working knowledge of business processes and basic accounting/financial principles.
• Soft Skills: Strong reasoning skills, ability to analyze data, and professional verbal/written communication.

• Certification Required: Current Medical Assistant Certification (CMA) or Registered Medical Assistant (RMA) from an approved entity (e.g., AAMA, AMT, NHA, NCCT) is required.
• Education: High school diploma or equivalent.
• Experience: At minimum, 6 months’ previous Medical Assistant experience, preferably within Women’s Health or OB/GYN.
• Technical Skills: Proficiency in Electronic Health Records (EHR), basic computer skills, and a strong command of medical terminology.

• Patient Intake: Organize patient flow, escort patients to rooms, collect vital signs, and document medical history/screenings per guidelines.
• Procedure Support: Perform phlebotomy, EKGs, and level one labs. Assist physicians during OB/GYN-specific clinical procedures.
• Medication Administration: Under physician supervision, safely administer injectable medications and vaccines.
• Specimen & Equipment: Collect specimens, set up surgical/exam instruments, and maintain strict infection control through room sterilization and inventory restocking.
• Patients may be visiting for both joyous reasons (pregnancy) and difficult ones (infertility or loss). Your empathy is as important as your technical skill.
• Anticipation: You stay one step ahead of the physician, having the right instruments ready before they are requested.

• Record Management: Manage patient medical records in strict accordance with HIPAA and state/federal regulations.
• Patient Advocacy: Relay instructions to families, provide patient education as directed by providers, and answer clinical inquiries over the phone.
• Office Operations: Schedule appointments, verify insurance coverage, manage patient demographics, and obtain necessary lab/x-ray reports or referrals.

• Ensure full compliance with OSHA, CLIA, and PA Department of Health regulations.
• Maintain a safe, clean environment according to scheduled maintenance programs.

• No Weekends: Enjoy a predictable weekday schedule with no holiday requirements.
• Career Ladder: We don’t just offer a job; we offer a path. Our career ladder ensures your salary and title grow as your experience does.
• Comprehensive Benefits: Access to world-class health, vision, and dental insurance, retirement plans, and tuition reimbursement.

• Impact: Your work directly affects the member and provider experience.
• Innovation: Help modernize the fulfillment technologies and data workflows.
• Balance: Enjoy a hybrid work schedule (2–3 days in-office) Pittsburgh, PA 15219
• Employee of the Company with access to benefits

• Strategic Execution: Collaborate with Operations teams to integrate print and fulfillment strategies into core business functions using modern tech stacks.
• Technical Content Management: Utilize Inspire Interactive to develop, maintain, and audit letter templates, ensuring they meet compliance and design standards.
• Vendor & Project Management: Act as a key liaison between internal departments and external vendors to ensure project timelines and service levels are met.
• Data & Insights: Generate reports and trend analyses to identify cost-saving opportunities and process improvements.
• Process Improvement: Stay ahead of industry trends in fulfillment technology to recommend innovative ways to streamline our communications.

• Experienced: You have a Bachelor’s degree (degree preferred, will accept equivalent recent and relevant experience) and at least 2 years of experience in operations, client relationship management, or production, required
• Tech-Savvy: You are proficient in the Microsoft Office Suite (Excel, Visio, Access) and are comfortable learning specialized software like Inspire Interactive.
• Adaptable: You thrive in fast-paced, sometimes ambiguous environments and can manage multiple high-priority projects simultaneously.
• Communication Pro: You can translate complex operational needs into clear instructions for vendors and internal stakeholders alike.
• Knowledgeable: Experience in healthcare insurance, print production, or marketing operations is a significant plus.

• Location: On-site, Monroeville, PA 15146
• Status: Full-Time
• Flexible Shifts: Choose from three 12-hour shifts per week, available between 7 AM-7 PM or 7 PM-7 AM. Each scheduling period includes 6-night shifts and 6 weekend shifts, with additional compensation for off-shift work.
• Starting Pay Range: $22.17 â€“ $26.00 per hour as a new hire
• Performance-Based Growth: Pay increases can be earned, after hire, through continuous learning and performance-based increases up to $35.00 per hour (maximum for the LPN role).
• Generous Sign-On Bonuses (Two-Year Commitment):
  • New Graduates: $7,500
  • LPNs with 1+ years of experience: $10,000
• Off-Shift Compensation: Additional compensation for night and weekend shifts.
• Paid Time Off: Enjoy up to five and a half weeks of PTO annually, plus seven paid holidays.
• Tuition Reimbursement: Up to $6,000 per academic year at any accredited institution, available to employees and their dependents. Plus, discounts for UPMC employees, including no-cost RN-BSN/MSN options

• Competitive Pay: Base wages, Merit Pay, and generous Premium Pay (Off-Shift Differential, Holiday Pay, Standby/Call-in Pay).
• Health & Wellness: Comprehensive Medical, Dental, Vision, and Prescription Drug Coverage, plus Flexible Spending Accounts (FSAs). Access to Employee Assistance Programs (EAP) and various Wellness Programs (e.g., stress management, weight management).
• Financial Security & Retirement: Cash Balance and Savings Plans, along with Basic Life, AD&D, and Disability Insurance.
• Time Off & Leave: Generous Vacation/Personal/Sick Time (PTO), Paid Holidays, Funeral Leave, and Paid Parental Leave.
• Professional Growth: Opportunities for Tuition Assistance, access to training resources, and defined Advancement Opportunities via Career Ladders and Internal Job Postings.

• Patient Care: Provide direct and patient-focused care based on focused assessments and unit-specific patient populations.
• Treatment Implementation: Perform wound care, specimen collection, and other treatments.
• Medication Administration: Safely administer prescribed oral, topical, and injectable medications. Completion of the IV therapy curriculum is required within 4 months of hire/transfer.
• Monitoring & Communication: Closely monitor patient status, anticipate potential issues, and communicate significant changes (deterioration, instability, or non-response to therapy) immediately to the RN and healthcare team.
• Documentation: Complete comprehensive and accurate documentation in the electronic health record (EHR) to ensure clear communication between caregivers.
• Immediately seek instruction and supervision when implementing new or unfamiliar nursing practices or when patient care needs exceed the LPN's knowledge, skill, or ability.

• Graduation from a Licensed Practical Nursing (LPN) program approved by the State Board of Nursing.

• Current LPN license in the state of practice or a multistate license under the Nursing Licensure Compact (NLC).

• 0–2 years of nursing experience (New graduates are welcome).
• Completion of IV therapy curriculum required within 4 months of hire/transfer.
  • Note: Graduates from 2012 onward typically have IV therapy included in their PA-approved programs.
• Must be able to accept assignments at the top of the LPN license in Med/Surg, Telemetry, or Emergency Department settings.
• Ability to provide age-appropriate care and demonstrate knowledge of growth and development principles across the lifespan.
• Physical stamina for frequent walking, standing, lifting, and patient positioning.

• Status: Full-Time
• Shift: Day Job
• Work Arrangement: Hybrid (2 days in-office required, 3 days remote)
• Location: Pittsburgh, PA 15219 (Downtown)
• Department: Operational Risk Integrity
• Starting Pay Range: $24.00 - $29.00 per hour as a new hire, based on experience.
• Compensation increases: After hire and through promotional, performance-based increases, additional compensation can be earned up to $42.00 per hour.  Continuous and experiential learning will be required to achieve pay increases. 

• Competitive Pay: Base wages, Merit Pay, and generous Premium Pay (Off-Shift Differential, Holiday Pay, Standby/Call-in Pay).
• Health & Wellness: Comprehensive Medical, Dental, Vision, and Prescription Drug Coverage, plus Flexible Spending Accounts (FSAs). Access to Employee Assistance Programs (EAP) and various Wellness Programs (e.g., stress management, weight management).
• Financial Security & Retirement: Cash Balance and Savings Plans, along with Basic Life, AD&D, and Disability Insurance.
• Time Off & Leave: Generous Vacation/Personal/Sick Time (PTO), Paid Holidays, Funeral Leave, and Paid Parental Leave.
• Professional Growth: Opportunities for Tuition Assistance, access to training resources, and defined Advancement Opportunities via Career Ladders and Internal Job Postings.
• Work-Life Support: Child and Elder Care Referrals, Legal Insurance, and Employee Discounts/Perks.
• Recognition: Programs like Merit Awards, ACES, and Service Awards to recognize your valuable contributions.

• Claim Auditing: Conduct comprehensive prospective and retrospective audits of high dollar claims to verify payment accuracy and adherence to policy.
• Payment Integrity: Collaborate directly with Reimbursement and Configuration Specialists to identify, investigate, and resolve payment inaccuracies and ensure correct system configuration.
• Risk Mitigation: Analyze audit results, identify root causes of errors, and detect emerging error trends to recommend policy/procedure modifications and necessary staff training.
• Process Improvement: Drive continuous improvement by participating in and leading initiatives to target potential problems and enhance operational efficiency.
• Data Analysis & Reporting: Devise sampling methodologies, retrieve audit samples, and compile/report statistical data to internal stakeholders and external client audit teams.
• Stakeholder Management: Act as a subject matter expert to resolve complex or difficult issues, ensuring satisfaction for internal (Claims, Customer Service, Marketing) and external customers.
• Maintain strict confidentiality in all activities.

• Proven experience and knowledge of reimbursement mechanisms and clinical/procedural coding (e.g., CPT, ICD-10, HCPCS).
  • Note: Five (5) years of claims processing experience, including commercial and government health insurance plans, may substitute for coding/reimbursement knowledge.
• Basic to intermediate understanding of managed care delivery systems.
• Excellent analytical skills and familiarity with basic statistical analysis.
• High level of oral and written communication skills for effective reporting and issue resolution.
• Highly detail-oriented with superior organizational skills.

• Intermediate proficiency with Microsoft Excel (e.g., pivot tables, formulas).
• Intermediate proficiency with general MS Office products.
• Familiarity with reporting tools like MS Access or COGNOS is a plus.

• Status: Full-Time
• Work Arrangement: On-site
• Location: Pittsburgh, PA 15213 (Oakland)
• Pay Range: up to $21.00 per hour as a new employee.  After hire, additional compensation can be earned through promotional, performance-based increases up to $28.00 per hour. 
• Monday through Friday, primarily daylight hours from 7:30am to 4pm, and 8am to 4:30pm.  No evenings, weekends, or holidays required.

• Competitive Pay: Base wages, Merit Pay, and generous Premium Pay (Off-Shift Differential, Holiday Pay, Standby/Call-in Pay).
• Health & Wellness: Comprehensive Medical, Dental, Vision, and Prescription Drug Coverage, plus Flexible Spending Accounts (FSAs). Access to Employee Assistance Programs (EAP) and various Wellness Programs (e.g., stress management, weight management).
• Financial Security & Retirement: Cash Balance and Savings Plans, along with Basic Life, AD&D, and Disability Insurance.
• Time Off & Leave: Generous Vacation/Personal/Sick Time (PTO), Paid Holidays, Funeral Leave, and Paid Parental Leave.
• Professional Growth: Opportunities for Tuition Assistance, access to training resources, and defined Advancement Opportunities via Career Ladders and Internal Job Postings.
• Work-Life Support: Child and Elder Care Referrals, Legal Insurance, and Employee Discounts/Perks.
• Recognition: Programs like Merit Awards, ACES, and Service Awards to recognize your valuable contributions.

• Prepare and manage patient flow, including preparing rooms, setting up instruments, and ensuring infection control protocols are strictly maintained.
• Take patient vitals, collect patient history, and perform screenings per provider guidelines.
• Perform phlebotomy, EKGs, and level one labs, as well as administer injectable medications and vaccines under physician direction.
• Assist physicians with in-clinic procedures.
• Manage inventory and restock exam/procedure rooms.

• Schedule appointments, verify insurance coverage, and confirm patient demographics.
• Prepare and manage patient charts, ensuring documentation is complete and filed appropriately.
• Handle incoming patient medical records (send/receive) in compliance with HIPAA.
• Manage forms/requisitions, obtain necessary reports (lab/x-ray), and relay instructions to patients/families.
• Answer calls and provide pertinent patient education as directed.

• High School Diploma or equivalent (GED) is required.
• Certified Medical Assistant (CMA) credential, achieved by passing a national certification exam (e.g., CMA-AAMA, RMA-AMT, or CCMA-NHA) is strongly preferred 
• Previous Medical Assistant experience in an Orthopaedic, surgical, or specialty clinic setting is preferred.
• Demonstrated proficiency in both Front Office (administrative) and Back Office (clinical) tasks.
• Proficiency in administering injections/vaccines and performing clinical procedures (e.g., phlebotomy, EKG) is essential.
• Working knowledge of medical terminology and clinical examination/treatment room procedures.
• Basic computer skills and familiarity with Electronic Health Records (EHR) systems.
• Ability to comply with all regulatory requirements (e.g., HIPAA, OSHA, CLIA).
• Must be willing to travel to other office locations for coverage as needed.

• Status: Full-Time, Regular
• Work Arrangement: On-site
• Location: Pittsburgh, PA 15215 (Blawnox)
• Pay Range: up to $20.00 per hour as a new employee.  Promotional performance-based increases can be earned, after hire.
• This position requires flexibility with variable shift options (Daylight, Evening, Night) and participation in holiday and weekend rotations.

• Competitive Pay: Base wages, Merit Pay, and generous Premium Pay (Off-Shift Differential, Holiday Pay, Standby/Call-in Pay).
• Health & Wellness: Comprehensive Medical, Dental, Vision, and Prescription Drug Coverage, plus Flexible Spending Accounts (FSAs). Access to Employee Assistance Programs (EAP) and various Wellness Programs (e.g., stress management, weight management).
• Financial Security & Retirement: Cash Balance and Savings Plans, along with Basic Life, AD&D, and Disability Insurance.
• Time Off & Leave: Generous Vacation/Personal/Sick Time (PTO), Paid Holidays, Funeral Leave, and Paid Parental Leave.
• Professional Growth: Opportunities for Tuition Assistance, access to training resources, and defined Advancement Opportunities via Career Ladders and Internal Job Postings.
• Work-Life Support: Child and Elder Care Referrals, Legal Insurance, and Employee Discounts/Perks.
• Recognition: Programs like Merit Awards, ACES, and Service Awards to recognize your valuable contributions.

• Expert Collection: Perform accurate blood specimen procurement via venipuncture, heelstick, and fingerstick, strictly following proper patient identification and safety protocols. May instruct patients on self-collection procedures and collect non-blood samples.
• Customer Service: Interact professionally and courteously with all laboratory customers and handle telephone inquiries promptly.
• Logistics & Data Entry: Safely transport specimens from on-site and off-site locations. Utilize various computer systems for accurate data entry, order processing (receive, cancel, charge, credit), and ensuring sample identity.
• Compliance & Safety: Maintain strict adherence to all laboratory and hospital policies, including hand hygiene, proper isolation precautions, quality control, and compliance standards.
• Team Support: Demonstrate dependability, reliability, and independent judgment in prioritizing needs. May participate in training new staff and must promptly report unusual or problematic incidents to supervisory personnel.
• Inventory: Monitor and maintain necessary supplies in a cost-effective manner.
• Advanced Procedures (as needed): May perform arterial puncture following strict collection and post-collection guidelines.

• High school diploma or equivalent.
• Certification from an accredited Phlebotomy or Medical Assistant program; Phlebotomy Technician (PBT(ASCP)) or equivalent
• Minimum 6 months of experience performing phlebotomy procedures.
• Knowledge of medical terminology and prior experience with a Laboratory Information System (LIS).

• Create, maintain, and enter information accurately into various databases.
• Actively model behaviors associated with Service Excellence, treating everyone with respect and dignity
• Commit to high-quality, safe work by following all organizational policies and avoiding shortcuts.
• Assume responsibility for personal development and continuous education.

• Two (2) years of experience working in a physician’s office or the medical field.
• Associate’s degree in a relevant field can be accepted in lieu of the two years of required experience.
• Experience in a telephone communication center is preferred.

• Exceptional Benefits: Enjoy excellent healthcare, dental, and vision coverage
• Financial Future: Access to robust retirement accounts to help you plan for the future
• Time Off: Receive generous paid time off (PTO) to ensure a healthy work-life balance
• Professional Development: Take advantage of tuition reimbursement to further your education and career
• Career Growth: This position is part of a career ladder, offering clear pathways and opportunities for professional advancement.
• Meaningful Work: Directly support the health and well-being of pediatric patients and their families every day.

• Clinical Care Excellence:
  • Perform vital signs and phlebotomy/labs.
  • Assist physicians with exams and minor procedures.
  • Administer injections and vaccines following strict safety protocols and physician supervision.
  • Relay clear, precise care and follow-up instructions to patients and families.
• Operational Support:
  • Prepare, stock, and sterilize exam rooms and equipment.
  • Manage supply inventory to ensure the clinic is always ready.
• Administrative & Patient Experience:
  • Schedule patient appointments and manage insurance confirmations.
  • Accurately document all patient data and update electronic health records (EHR).
  • Assist patients with mobility and specimen collection, offering support and education as needed.
• Compliance:
  • Strictly adhere to all regulatory standards including HIPAA, OSHA, CLIA, and state health regulations, maintaining the highest levels of confidentiality and clinical competency.

• Education: High school diploma or equivalent is required.
• Experience: Prior medical office experience is preferred. Prior pediatric office experience is strongly preferred.
• Medical Assistant Certification and minimum of 6 months’ experience in a medical setting
• Skills: Basic computer proficiency and knowledge of medical terminology.

• CPR certification is required within 30 days of hire (or Basic Life Support (BLS) / Cardiopulmonary Resuscitation (CPR)).
• Successful completion of background checks and clearances: Act 31, Act 33, Act 34, and Act 73.

• Generous Sign-On Bonus: Kickstart your journey with a $10,000 sign-on bonus when you commit to a full-time position for two years.
• Career Advancement: Take advantage of promotional and leadership opportunities to grow your career.
• Shift Differential: Enjoy an additional $1.60 per hour for working non-traditional shifts.
• Annual Merit Increase: Receive yearly pay boosts based on your performance.
• Community: Join one of the largest private police forces in Pennsylvania and be part of a close-knit team within the UPMC network.
• Benefits: UPMC offers world-class health benefits, generous paid time off, tuition assistance, and much more.

• Ability to handle evidence control pertaining to UPMC initiated criminal investigations
• Responds to acts of extreme violence at UPMC owned or controlled properties that have the potential to require the deployment of deadly force as dictated by UPMC policy.
• May be required to support various types of investigations that have system-wide implication
• Required to carry, properly handle, and be able to deploy a firearm.
• Tasked with the ability to issue PA state citations for certain criminal and traffic offenses, using specific law enforcement applications such as the PA Justice Network, and performing other law enforcement duties as necessary.
• Investigates incidents of unusual circumstances reported by UPMC staff, visitors, physicians, and patients.
• Must be able to perform as a Security Officer when necessary.
• Appropriately escalates problems and concerns to Management’s attention.
• Will be responsible for the transportation of those subjected to criminal arrest and subsequent prosecution
• May be required to serve legal documents such as arrest warrants, subpoena, Protection From Abuse, etc.
• May function as a shift supervisor as needed to oversee the operations of assigned shift and formally lead the daily operations of the department, organize and assign work, and provide daily instruction to staff regarding specific duties and assignments.
• May be required to provide support at various UPMC facilities which would include: Detailed knowledge of the physical layout of multiple facilities. Working knowledge of site specific policies and procedures between sites. Ability to effectively interact with differing management and customer bases from site to site.

• High School diploma or equivalent.
• Pennsylvania Municipal Police Officers’ Education and Training Commission (MPOETC) basic training program (Act 120) or equivalent (PA State Police Academy training, out of state Police Academy), OR
  • Police Officer training as mandated by the Federal Law Enforcement Training Centers), OR
  • Federal Agent (to include but not limited to FBI, DEA, Secret Service, U.S. Marshal, Veteran’s Administration) OR
  • Military Police Training, OR
  • Five years of prior law enforcement experience (to include Sheriff, Deputy Sheriff, Probation/Parole Officer, Liquor Enforcement Officer, Fish/Game Commission and/or Park police officer) wherein a firearm was an essential tool and at a minimum, annual firearm training and qualification was maintained.
• Must possess strong interpersonal skills, especially the ability to effectively interact, communicate, and diffuse potential combative situations with persons from all walks of life.
• Psychological fitness required to deal with stress and potentially dangerous conflict situations.
• Physical fitness requirements to deal with typical physical demands that require full body motion and physical strength and stamina sufficient to respond to crisis interventions and medical emergencies.
• Be able to effectively communicate both orally and in written format.
• Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.
• All applicants will be subject to a thorough background and criminal record check.
• Must be available for all shifts.
• Officers are required to wear a bullet proof vest. Must be able to perform as a security officer when necessary.

• Act 235 with successful completion of both the academic and firearms training modules, required prior to hire
• Must meet audio and visual standards outlined in Act 235 at time of hire.
• Successfully complete UPMC Police Training upon hire.
• Successful completion of all UPMC mandated weapons and firearms training.
• Successfully pass UPMC Physical Fitness Standard: Physical fitness requirements to deal with typical physical demands that require full body motion and physical strength and stamina sufficient to chase, apprehend, and subdue criminal suspects, and respond to crisis interventions and medical emergencies.
• Must have good hand/eye coordination and able to pass an eye and hearing test with appropriate correction.
• Basic Life Support (BLS) OR Basic Life Support Instructor (BLSI) OR Cardiopulmonary Resuscitation (CPR)
• Driver’s License OR UPMC Physical Fitness Standard
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

• Competitive Salary: Earn between $18.49 – $21.00 per hour, commensurate with your certification and experience.
• Performance-Based Increases: Opportunities to earn raises based on merit and performance reviews.
• Generous Paid Time Off (PTO): Enjoy substantial paid time off to support your work-life balance.
• Comprehensive Benefits Package: As an employee, you receive outstanding, industry-leading benefits, including:
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • Retirement/403(b) Plans
  • Tuition Reimbursement for professional development.

• Advanced Specimen Collection: Skillfully and confidently perform venipuncture, capillary collection (heelstick/fingerstick), and guide patient self-collection, including specialized or complex draws as required.
• Arterial Puncture Expertise: Perform arterial punctures when assigned, strictly following established protocols and maintaining competency.
• Quality Assurance: Master and enforce precise patient identification and specimen integrity protocols to eliminate pre-analytical errors.
• Service Excellence: Provide professional, empathetic, and responsive service to all patients and clinical staff.
• Administrative Support: Execute necessary clerical duties, including accurate data entry, managing test orders via the Laboratory Information System (LIS), and maintaining supply efficiency.
• Training & Mentorship: Actively participate in the orientation and training of new staff, phlebotomy students, and medical residents.
• Compliance & Safety: Rigorously adhere to all hospital and laboratory policies, including quality control, infection prevention, and mandated safety guidelines.

• Meaningful Work: As an Office Assistant, you’ll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service.
• Work-Life Balance: Enjoy a Monday-Friday daylight schedule—no evenings, weekends, or holidays! 
• Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.
• Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

• High school diploma or GED is required. 
• 1 year work experience, preferably in a medical office setting. 
• Knowledge of medical terminology preferred. 
• Word processing and computer experience preferred.

• Electronic Remittance Management: Manage the retrieval, verification, import, and posting of electronic remittance files (ERAs/EFTs), ensuring funds are deposited before posting.
• Balancing & Audit: Reconcile posted funds to bank deposits, identify and resolve out-of-balance situations, and promptly communicate delays or issues to management.
• Manual Entry: Accurately key payment data from lockbox work and EOBs, capturing all relevant data, including payer remark codes crucial for denial follow-up by the Billing Department.
• Exception Handling: Manually resolve rejected electronic payments (post, refund, or transfer) and manage financial adjustments like non-sufficient funds (NSFs), stop payments, and chargebacks.

• Complex Interpretation: Possess expanded knowledge of Payer Level Balancing (PLB) processes and accurately interpret the relationship between co-pays, deductibles, co-insurance, allowances, and payments to ensure accurate account balances.
• Denial Management: Post and/or code non-cash data accurately, selecting the standard code for the reason (denial, refund request, etc.).
• Research & Resolution: Thoroughly research questionable or unidentified payments posted to suspense, clearing, or UTL accounts, resolving them within the established 7-day departmental standard.
• Audit Support: Interpret and key RAC Audit correspondence into the Audit+ system.

• Reporting: Generate and distribute payer-specific electronic posting summary and exception reports to departmental designees immediately upon completion of file runs.
• Productivity: Consistently meet departmental productivity standards and serve as a resource to Payment Specialist I employees as requested by management.
• External Communication: Navigate various payer websites or call payers directly to resolve payment inquiries as needed.

• Education: High School Diploma or GED is required.
• Experience: Four (4) years of experience in an accounts receivable environment, preferably within the health care or insurance field.
• Skills:
  • Strong working knowledge of payment application, billing, and reconciliation processes.
  • Analytical mindset with a proven ability to resolve complex financial and math challenges (out-of-balance situations).
  • Rapid typing/data entry skills and proficiency with personal computer software, including Microsoft Excel.

• Associate or B.A. degree in accounting or business.

• Secure Authorization & Verification: Promptly obtain and track all required prior authorizations and referrals from specific payers before treatments and visits.
• Determine Financial Eligibility: Conduct comprehensive evaluations of self-pay patients and those prescribed non-reimbursable drugs to identify eligibility for financial assistance programs, drug reimbursement policies, and Medical Assistance.
• Patient Counseling: Meet with patients and their families to thoroughly explain financial obligations using the Summary of Patient Reimbursement and Liability Form, securing necessary approvals prior to service delivery.
• Process Management: Initiate Financial Assessment Applications for patients without adequate coverage and collaborate with the billing department to resolve complex or open insurance claims.
• Compliance: Maintain strict adherence to HIPAA regulations and patient confidentiality in all interactions.

• Meaningful Impact: Your work directly removes barriers to care, providing immense relief and support to patients undergoing cancer treatment.
• Work-Life Balance: Enjoy a stable Monday–Friday, Day Shift schedule with no evenings, weekends, or holidays.
• Team Collaboration: Work in a supportive, tight-knit environment alongside clinical and administrative staff who are all committed to exceptional patient experience.

• High School Diploma or GED.
• 3+ years of professional work experience, preferably within a medical office setting.
• Proficiency in word processing and computer applications (EPIC experience strongly preferred).

• Strong knowledge of medical terminology.
• Familiarity with third-party payer rules and regulations.
• Understanding of credit and collections laws.
• Exceptional problem-solving and communication skills to effectively resolve issues and counsel patients.

• Full-time, full benefits
• Day Job
• Salary for new hires: up to $21.00 per hour, to start (based on experience and education)
• Promotional growth through dedicated career ladders is expected
• Based on performance, established employees can earn additional pay up to $27.00 per hour (pay raises are based on work performance, career development, and occur incrementally, over time).

• High school diploma or equivalent is required
• Successful completion of Medical Assistant program
• Maintenance of Medical Assistant Certification 
• Minimum 1 year patient care experience required
• Successfully complete preceptor training and serve as a preceptor and mentor to newly hired team members
• Must be responsible and demonstrate proficiency in all practice category specific tasks
• Previous Pediatric experience highly preferred

• Collaborates with care team to improve patient access, reduce emergency visits, and decrease readmissions.
• Conducts telephonic outreach for post-hospital follow-ups, medication reviews, and care coordination.
• Makes referrals and addresses discharge needs.
• Supports population health initiatives and gap closure.
• Provides health education and promotes patient engagement through wellness guidance and motivational interviewing.
• Manages clinical tasks, assigns workflow, and mentors staff.
• Oversees Epic Care as a super user and assists with department improvements.
• Handles medical records per HIPAA regulations.
• Performs front office duties including scheduling, insurance verification, and chart management.
• Prepares patient rooms and maintains infection control.
• Assists patients, collects specimens, takes vitals, and relays provider instructions.
• Conducts phlebotomy, EKGs, and clinic procedures.
• Ensures regulatory compliance and strict confidentiality.
• Administers injectable medication and vaccines under physician supervision.

• Defined Career Path: Access to a clear professional trajectory with opportunities for skill growth and advancement within the vast Company system.
• Exceptional Benefits: Enjoy comprehensive health coverage (Medical, Vision, Dental), life/disability insurance, and one of the best retirement programs in the industry.
• Work-Life Balance: We offer generous Paid Time Off (PTO), wellness programs, and paid parental leave to support your life outside of work.
• Competitive Compensation: Earn competitive pay with access to merit increases for the critical work you do every day.

• Schedule surgical cases, pre-screening exams, diagnostic testing, and post-operative appointments for all patients.
• Secure all necessary pre-certification and/or referrals prior to the procedure date.
• Coordinate cases and communicate with hospital personnel to obtain approval for all hospital admissions.
• Provide patients with clear pre- and post-operative instructions and ensure informed consents are signed and secured.

• Coordinate and track patient follow-up using the Refract Tracker and the EPIC system.
• Discuss and coordinate financial arrangements prior to surgery, including the collection of pre-payments.
• Ensure all billing and insurance information is current and accurate; requires in-depth knowledge of regulations (Medicare, BC/BS, Managed Care, Worker’s Comp).
• Prepare and forward all necessary admission reservations/requisitions to hospitals.

• Act as the primary liaison between patients and referring physicians, responding to all incoming telephone inquiries regarding surgery.
• Work directly with the department to troubleshoot procedural and operational issues.
• Manage various departmental needs, including coordinating patient education seminars, collecting research study data, and completing special projects as assigned.

• High school diploma or equivalent.
• Completion of a Medical Assisting program OR 2–4 years of experience in a medical field (scheduling, billing, or patient coordination).
• Strong organization, time management, and interpersonal skills.
• Proven ability to work independently and possess sound decision-making skills.
• Ability to deal compassionately and professionally with patients and their families.

• Proficiency in medical terminology.
• Knowledge of the Epic practice management program.
• Demonstrated knowledge of insurance regulations (Medicare, Managed Care, BC/BS, Worker's Comp) regarding surgical scheduling and approvals.
• Experience in a high-volume surgical or specialty practice.

• Location: Monroeville, PA (Enjoy free on-site parking!)
• Hours: Full-Time, Monday – Friday, Daytime Schedule
• Impact: You will set the standard for the entire Patient Experience.
• Starting Pay: Up to $20.00 per hour, based on skills, education, and experience. 

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments. 
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. 
• Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. 
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

• High school diploma or GED is required. 
• 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. 
• Word processing and computer experience preferred.

• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments. 
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. 
• Provide any necessary instructions/directions. 
• Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. 
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

• High school diploma or GED is required. 
• 1 year work experience, preferably in a medical office setting. 
• Knowledge of medical terminology preferred. 
• Word processing and computer experience preferred.

• Staff fixed posts to monitor access to secured areas and ensure safety protocols.
• Provide customer service to patients, families, visitors, and staff, enhancing security and peace of mind.
• Inspect incoming and outgoing parcels to prevent theft and ensure safe transport.
• Respond to and resolve disputes, problems, and unusual circumstances promptly.
• Maintain required certifications and licenses to remain compliant with regulations.
• Assist with traffic control and vehicle support to ensure smooth operations.
• Transport deceased individuals to the morgue and release bodies as needed.
• Monitor security, fire, and environmental alarms, responding to emergencies and coordinating with appropriate personnel.

• High level of integrity required for handling sensitive/confidential UPMC information.
• Must possess strong interpersonal skills, especially the ability to effectively interact, communicate, and diffuse potential combative situations with persons from all walks of life.
• Psychological fitness required to deal with stress and potentially dangerous conflict situations.
• Physical fitness requirements to deal with typical physical demands that require full body motion and physical strength and stamina sufficient to respond to crisis interventions and medical emergencies.
• Be able to effectively communicate both orally and in written format.
• Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.
• All applicants will be subject to a thorough background and criminal record check.
• Must be available for all shifts Officers are required to wear a bullet proof vest.
• Employees covered by a collective bargaining agreement should consult the applicable collective bargaining for specific requirements.

• High School diploma or equivalent. 

• Act 235 with Firearms OR Act 235 without Firearms – All officers hired without a valid Act 235 must complete the 235 certification within their first 6 months of hire or placement and have process completed within 9 months of hire.
• Must meet audio and visual standards outlined in Act 235 at time of hire.
• Cardio Pulmonary Resuscitation certification required within 30 days of hire.
• Valid Driver’s License.
• Successfully pass UPMC Physical Fitness Standard prior to hire.
• Act 31 Mandated Reporter Training within 90 days of hire or transfer
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Driver’s License
• UPMC Physical Fitness Standard
• Act 235 with Firearms with renewal
• Act 235 without Firearms with renewal
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

• REQUIRED: High school diploma or equivalent 
• REQUIRED: Minimum 6 months of experience in a customer service/call center healthcare insurance setting working with CMS, DPW, and PID
• Must be proficient in Microsoft Office Suite Products (Outlook, Excel, Word)
• Familiarity with health insurance products and regulations
• Strong customer service and communication skills
• Proficiency in data entry and administrative tasks
• Excellent problem-solving and attention to detail

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patients’ appointments and relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner, provide any necessary instructions or directions, and inform appropriate department and/or person of person’s arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals and use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Comply with all UPMC Health System policies and procedures and maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks.

• High school diploma or GED.
• One (1) year of work experience, preferably in a medical office setting.

• Knowledge of medical terminology.
• Word processing and computer experience.

• NYS Staff Exclusion List (NYSEL)
• NYS Statewide Central Register of Child Abuse (NYSCR)

• REQUIRED: High school diploma or equivalent 
• REQUIRED: Certified Medical Assistant certification or diploma from an accredited program/national certifying organization (AMT, AAMA, NAHP, NCCT or NHA) 
• Minimum 6 months of experience in a healthcare setting, preferably in a medical office or clinic
• Must attend competency training to ensure proficiency in all practice category specific tasks including, but not limited to, taking vital signs, medication and vaccine administration, collection of labs/x-ray reports, TB skin testing, wound care and dressing change and other specific clinical functions (EKG, phlebotomy, etc.)
• Strong communication and interpersonal skills, with the ability to interact with patients, families, and the healthcare team
• Proficient in electronic medical record systems (EPIC is a plus) and other healthcare-related software in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all local, state, and federal regulations
• Schedule patient appointments
• Verify patient insurance coverages and patient demographics
• Prepare patient rooms, set up instruments and equipment according to departmental protocol, room patients and prepare for examinations
• Attention to detail and the ability to multitask in a fast-paced environment
• Compassionate and dedicated to providing high-quality patient care

• Certified Medical Assistant 
• CPR required within 30 days of hire

• REQUIRED: High school diploma or equivalent 
• REQUIRED: Certified Medical Assistant certification or diploma from an accredited program/national certifying organization (AMT, AAMA, NAHP, NCCT or NHA) 
• Minimum 6 months of experience in a healthcare setting, preferably in a medical office or clinic
• Must attend competency training to ensure proficiency in all practice category specific tasks including, but not limited to, taking vital signs, medication and vaccine administration, collection of labs/x-ray reports, TB skin testing, wound care and dressing change and other specific clinical functions (EKG, phlebotomy, etc.)
• Strong communication and interpersonal skills, with the ability to interact with patients, families, and the healthcare team
• Proficient in electronic medical record systems (EPIC is a plus) and other healthcare-related software in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all local, state, and federal regulations
• Schedule patient appointments
• Verify patient insurance coverages and patient demographics
• Prepare patient rooms, set up instruments and equipment according to departmental protocol, room patients and prepare for examinations
• Attention to detail and the ability to multitask in a fast-paced environment
• Compassionate and dedicated to providing high-quality patient care

• Certified Medical Assistant 
• CPR required within 30 days of hire

• REQUIRED: High school diploma or equivalent 
• REQUIRED: Certified Medical Assistant certification or diploma from an accredited program/national certifying organization (AMT, AAMA, NAHP, NCCT or NHA) 
• Minimum 6 months of experience in a healthcare setting, preferably in a medical office or clinic
• Must attend competency training to ensure proficiency in all practice category specific tasks including, but not limited to, taking vital signs, medication and vaccine administration, collection of labs/x-ray reports, TB skin testing, wound care and dressing change and other specific clinical functions (EKG, phlebotomy, etc.)
• Strong communication and interpersonal skills, with the ability to interact with patients, families, and the healthcare team
• Proficient in electronic medical record systems (EPIC is a plus) and other healthcare-related software in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all local, state, and federal regulations
• Schedule patient appointments
• Verify patient insurance coverages and patient demographics
• Prepare patient rooms, set up instruments and equipment according to departmental protocol, room patients and prepare for examinations
• Attention to detail and the ability to multitask in a fast-paced environment
• Compassionate and dedicated to providing high-quality patient care

• Certified Medical Assistant 
• CPR required within 30 days of hire