Patient Experience & Financial Coordinator (Medical Billing)
Job Number: NR5839941
Pay Rate: $19.6-22 / hour
Job Description
Patient Experience & Financial Coordinator
Location: On-site in Pittsburgh, PA 15232 (Shadyside Area)
Onsite: The role requires you to work at this designated workplace location.
Status: Full-Time, Direct Hire as an employee of the Company with access to full benefits
Schedule: Full-Time, (Monday–Friday, 8:00 am – 4:30 pm)
New Hire Starting Pay: Up to $22.00/hour (Based on experience)
After-Hire Earning Potential: Your compensation grows as you do. The Company offers incremental, performance-based pay increases tied to job experience and technical proficiency. While initial offers are based on current experience, successful team members have the opportunity to reach an earning ceiling of $30.00 per hour through the internal advancement structure.
Why Join Us?
This is a Direct-Hire, Permanent Position with one of the region’s most respected and globally recognized healthcare leaders. From Day 1, you are a full-fledged employee with access to:
- Comprehensive Benefits: Robust health coverage, dental, and vision.
- Future Security: Competitive retirement plans and long-term stability.
- Professional Growth: Structured pathways for advancement and tuition reimbursement to help you reach your career goals.
Job Purpose
The Patient Experience & Financial Coordinator serves as the primary ambassador for patient access and fiscal advocacy. This role is responsible for orchestrating a high-touch, technology-forward arrival experience, educating patients on complex financial obligations, and ensuring seamless continuity of care through precise scheduling and demographic management. The Patient Experience & Financial Coordinator is empowered to lead service recovery efforts and promote a culture of elite service excellence.
Key Responsibilities
- Financial Advocacy & Collection: Educate patients on co-payments and financial responsibilities. Collect point-of-service payments and proactively connect patients to financial advocacy resources when appropriate.
- Patient Navigation & Technology: Guide patients through self-arrival technologies and biometrics (fingerprint recognition) registration. Promote and assist with the adoption of the MyUPMC patient portal.
- Clinical Workflow & Scheduling: Coordinate subsequent appointments within the continuum of care and schedule ancillary services at checkout. Manage the distribution and triaging of high-volume telephonic inquiries to clinical providers.
- Insurance & Regulatory Compliance: Perform real-time verification of insurance benefits via online systems and telephone. Obtain necessary signatures for consent to treatment and financial responsibility in strict accordance with HIPAA regulations.
- Service Excellence & Recovery: Act as the lead for "service recovery," taking immediate and independent action to resolve patient concerns that fall below service standards.
- Administrative Oversight: Maintain integrity of medical records through scanning, faxing, and rigorous updates of patient demographics and insurance coverage at every touchpoint.
Mandatory Requirements
- Experience: A minimum of two (2) years of professional experience in a medical billing customer service function is required.
- Education: High School Diploma or GED equivalent.
- Technical Expertise: Must be proficient in Epic, Medipac, or equivalent Electronic Health Record (EHR) systems. Candidates must demonstrate advanced typing skills and proficiency with personal computer-based office applications.
- Medical Literacy: Comprehensive knowledge of medical terminology is a mandatory requirement for this role to ensure accurate triage and scheduling.
- Communication Skills: Must possess the ability to provide clear, understandable instructions to patients navigating complex healthcare systems while maintaining a professional and warm demeanor.
- Problem-Solving: Proven ability to work independently and exercise sound judgment during service recovery scenarios.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Pittsburgh, PA
Unlock your next career adventure in Pittsburgh, Pennsylvania! Nestled between the three rivers, this vibrant city boasts a rich history, thriving arts scene, world-class universities, and a robust job market. From catching a Steelers game at Heinz Field to exploring the Andy Warhol Museum or indulging in a Primanti Bros sandwich, Pittsburgh offers a unique blend of cultural experiences and professional opportunities. Embrace the charm of this dynamic city and discover your dream job among our diverse listings. Join us in the Steel City and elevate your career to new heights!