Patient Experience & Billing Coordinator
Job Number: NR143377219
Job Description
Patient Experience & Billing Coordinator
Location: On-Site – Cumberland, MD 21502
Work Schedule: Flexible Full-Time (28–40 Hours/Week); Varied shifts (Daylight, Evening, Overnight); Includes Weekends & Holidays
New Hire Starting Pay: As a new hire, up to $21.00 per hour, based on skills and experience
Career Growth & Compensation: After hire, earn performance-based pay increases up to $28.00 per hour, structured pathways for professional development, and continuous learning with access to ongoing training.
Direct Hire, Long-Term Stability
This is not a temporary or contract role. This is a direct-hire, permanent position with one of the most respected and globally recognized healthcare leaders in the region. You will be a full-fledged employee from Day 1, eligible for a robust and generous benefits package that includes comprehensive health coverage, retirement plans, and tuition reimbursement.
Role Purpose
Are you a healthcare administrative professional who excels at both patient advocacy and financial accuracy? We are seeking a Patient Experience & Billing Coordinator to join our team. This role is designed for a high-energy individual who can seamlessly balance top-tier "concierge-style" service with the technical demands of medical billing, insurance verification, and revenue collection.
Key Responsibilities
- Front-End Revenue Cycle: Accurately collect copayments and outstanding balances at the point of service. Educate patients on their financial obligations and provide immediate connections to financial advocacy resources.
- Insurance & Compliance: Perform real-time insurance verification and benefit confirmation. Obtain necessary legal signatures for consent to treatment and financial responsibility in strict soul-alignment with HIPAA regulations.
- Patient Navigation: Welcome patients and act as a digital ambassador, guiding them through self-arrival technology and the online patient portal.
- Care Coordination: Manage the "continuum of care" by scheduling follow-up appointments and ancillary services (lab, imaging, etc.) before the patient leaves the facility.
- Service Excellence: Proactively identify opportunities for service recovery to ensure every patient journey is seamless and supportive.
Required Qualifications
- Education: High school diploma or GED equivalent.
- Professional Experience: Minimum of 2 years in a medical office, medical billing, fiscal, or high-volume healthcare customer service role is required.
- Technical Expertise: Proven proficiency in medical terminology and experience with Electronic Health Record (EHR) systems (e.g., Epic, Medipac, or similar).
- Skills: Exceptional typing speed/accuracy and the ability to navigate complex computer-based applications simultaneously.
Why Join Us?
This is a "Flexible Full-Time" position, offering the stability of full-time benefits with a schedule that adapts to department needs. If you are a disciplined professional who thrives in a fast-paced medical environment and enjoys being the "face" of a healthcare facility, we want to hear from you.
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Discover exciting job opportunities in the picturesque Cumberland, Maryland area today! Nestled in the heart of the Appalachian Mountains, Cumberland offers a perfect blend of urban amenities and outdoor adventures. Known for its charming historic downtown, C&O Canal National Historical Park, and scenic Great Allegheny Passage, this region boasts a vibrant arts scene with the Allegany Arts Council and Cumberland Theatre. Indulge in delicious Maryland cuisine like crab cakes and enjoy the local culture at the Canal Place Heritage Area. Join us in exploring career opportunities that offer both professional growth and a high quality of life in this enchanting region!