Office Assistant I/Healthy Families Primary Care ($36,691-$41,314)
Job Number: RA5378211023
Job Description
UPMC’s Healthy Families Primary Care is seeking a friendly and organized Office Assistant I to join their team. In this role, you’ll support patients and providers by scheduling appointments, handling phone inquiries, managing check-ins, and ensuring a smooth office flow. Experience with Epic (Bridges)/EMR systems, phones, cashiering, and scheduling is preferred, as you’ll play an important part in creating a welcoming and efficient environment for our patients.
This full-time position will work Monday through Thursday from 7:00am to 5:30pm and on Friday from 7:00am to 2:30pm. No holidays or evenings are required and any weekend shifts would be on a voluntary basis. Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient’s appointments.
- Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
Qualifications:
- High school diploma or GED is required.
- 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred.
- Word processing and computer experience preferred.
Licensure, Certifications, and Clearances:
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
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Immerse yourself in exciting job opportunities in the picturesque region surrounding Erie, Pennsylvania. Discover a career path that offers not only professional growth but also the chance to experience the stunning landscapes and vibrant culture that make Erie truly one-of-a-kind. From exploring Presque Isle State Park's sandy beaches and stunning sunsets to savoring the local delicacy, the Smith's hot dog, Erie is a haven for art enthusiasts with attractions like the Erie Art Museum and Warner Theatre. Cheer on the Erie SeaWolves at UPMC Park or take in the beauty of Lake Erie as you consider your next career move in this charming and dynamic city. Start your job search today and uncover the endless possibilities that await you in Erie, Pennsylvania!