Medical Office Supervisor – Cosmetic & Dermatology
Job Number: NR608894610
Pay Rate: $19.39-21.95 / hour
Job Description
Medical Office Supervisor – Cosmetic & Dermatology
Role Type: Full-Time, Regular Employee of the Company (Not a temp or contract assignment)
Shift: Day Job (Monday through Friday, 8:00 AM – 4:30 PM; standard daytime business hours)
Work Arrangement: On-site
Location: Sewickley, PA 15143 (Requires one day per week travel to the Shadyside area of Pittsburgh, PA 15232)
New Hire Starting Salary Range: $19.39 – $21.96 per hour (After hire, pay increases can be earned, see below).
Performance-Based Earning Potential
This role offers a structured path for financial advancement. Through consistent high performance, successful site leadership, and annual operational reviews over time, employees have the opportunity to earn up to $29.69 per hour.
About the Opportunity
This is a permanent, full-time career opportunity within a premier cosmetic surgery and skin health specialty center. If selected, you will be hired directly as a regular employee of the organization we represent. You will be on their payroll and eligible for their full suite of benefits from your start date. This is not a temporary, contract, or "temp-to-hire" role. This position is ideal for an administrative professional with a patient-centric mindset who is ready to step into frontline operational leadership and staff management.
Purpose
The Medical Office Supervisor oversees daily front-office operations and supervises administrative personnel within a high-profile dermatology and cosmetic specialty practice. This professional is responsible for driving efficient patient flow, optimizing provider scheduling templates, and managing staff assignments to support multiple clinical sites. Acting as a bridge between frontline staff and practice management, this role is essential for resolving customer complaints, ensuring billing accuracy, and maintaining an upscale, consumer-focused environment.
Responsibilities
- Front Office Operations: Direct daily reception activities, coordinate administrative staff assignments, and manage coverage schedules to ensure seamless operation during peak loads, vacations, or illness.
- Patient Flow & Experience: Foster a patient-centric environment aligned with modern healthcare consumerism initiatives, ensuring an upscale, professional atmosphere during check-in and follow-up sequences.
- Template & Schedule Management: Oversee and audit complex provider scheduling templates to ensure accurate patient booking and optimize timely, specialized clinical access.
- Revenue Cycle Integration: Supervise the daily processing of CPT and ICD-10 diagnosis codes for inpatient and outpatient charge inputs. Partner with the Central Billing Office (CBO) to work denial queues and resolve intake discrepancies.
- Intake & Demographics Verification: Ensure the precise capture of patient registration data, insurance profiles, third-party referrals, and medical authorizations.
- Training & Staff Development: Lead the onboarding, training, and cross-training of frontline administrative personnel. Collaborate with practice management on the selection, monitoring, and performance evaluation of front-office staff.
- Data Metrics & Reporting: Compile and analyze departmental data strings regarding patient caseloads and physician time intervals to recommend optimal staffing levels.
- Patient Relations & Resolution: Monitor customer service quality, gather formal feedback from staff and attending physicians, and directly investigate and resolve complex patient complaints.
Minimum Essential Requirements
- Experience & Education Pathways:
- Bachelor’s Degree with a minimum of six (6) months of professional healthcare operations experience;
OR
- Associate’s Degree in Healthcare Administration, Business, or a related field with a minimum of one (1) year of healthcare operations experience
- Must have strong understanding of CPT and ICD-10 diagnosis codes
- Prior medical office leadership experience
- Operational Adaptability: Must possess a valid driver’s license and the reliability to commute to the primary Sewickley site four days a week, with a consistent one-day-per-week rotation to the Pittsburgh/Shadyside clinic.
- Technical & Interpersonal Skills: Exceptional organizational, training, and conflict-resolution abilities.
- Medical Experience: Strong foundational knowledge of medical insurance registration, medical terminology, and medical practice management billing workflows.
Performance-Based Earning Potential
This role offers a structured path for financial advancement. Through consistent high performance, successful site leadership, and annual operational reviews over time, employees have the opportunity to earn up to $29.69 per hour.
Premier Benefits
- Exceptional Retirement Package: Retirement plans with employer matching. Combined, the organization contributes up to 8% of your eligible pay toward your future.
- World-Class Healthcare: Access preventive care and specialty services through an exclusive provider network.
- Generous Paid Time Off: Enjoy up to 5.5 weeks of PTO per year, plus 7 paid holidays, with unique options to buy or sell PTO days to fit your lifestyle.
- Tuition Assistance: Benefit from up to $6,000 per academic year in tuition reimbursement, plus exclusive tuition discounts at over 30 partner colleges and universities.
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Ready to discover exciting job opportunities in the charming town of Sewickley, Pennsylvania? Nestled along the scenic banks of the Ohio River, Sewickley offers a perfect blend of small-town charm and big-city amenities. With historic landmarks like the Sewickley Bridge and the unique shops on Beaver Street, this area boasts a thriving cultural scene, including art galleries like the Sweetwater Center for the Arts and live performances at the Laughlin Music Hall. Embrace the sports fervor with proximity to Pittsburgh, home of the Steelers at Heinz Field and the Penguins at PPG Paints Arena. Explore the lush greenery of Sewickley Heights Park or take a stroll along the Ohio River Boulevard. Join us in discovering the hidden gems and professional growth opportunities waiting for you in the Sewickley area - your next career adventure begins here!