Medical Front Office Specialist (Medical Billing)
Job Number: NR26747161
Pay Rate: $19.41-22 / hour
Job Description
Medical Front Office Specialist (Medical Billing)
Role Type: Full-Time, Employee of the Company (Not a temp or contract assignment)
Shift: Monday–Friday, Daylight (8:00 AM – 4:30 PM; no weekends or holidays)
Work Arrangement: On-site
Location: Lititz, PA 17543
New Hire Starting Salary Range: $19.50 - $22.00 per hour
About the Opportunity
This is a permanent, full-time career opportunity. If selected, you will be hired directly as a regular employee of the organization we represent. You will be on their payroll and eligible for their full suite of benefits from your start date. This is not a temporary, contract, or "temp-to-hire" role. Enjoy a stable, daylight schedule in a highly collaborative, multidisciplinary environment alongside therapists, psychiatrists, and clinical support staff.
Purpose
The Medical Front Office Specialist serves as the essential first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive, seamless experience throughout their visit. This role is responsible for facilitating patient navigation using consumer-friendly technologies, educating patients on copayments and financial responsibilities, collecting point-of-service payments, updating comprehensive demographic/insurance information, and scheduling vital follow-up care. This professional consistently demonstrates strong customer service and service-recovery skills, contributing directly to a culture of clinical excellence.
Responsibilities
- Patient Arrival & Reception: Provide a warm, professional greeting to all arriving patients and families. Guide patients through self-arrival check-in technologies or perform traditional desk registration based on patient preference.
- Financial Coordination: Collect required copayments and outstanding patient balances at the point of service. Educate patients on financial responsibilities and connect them with institutional financial advocacy resources as needed.
- Scheduling & Continuity: Confirm and update patient registration profiles at checkout, schedule follow-up appointments across the continuum of care, and resolve outstanding patient questions to ensure seamless continuity of care.
- Insurance & Compliance: Confirm and verify insurance benefits with active carriers using online verification systems or direct telephone inquiries. Obtain formal signatures for consent to treatment and financial responsibility in strict accordance with HIPAA regulations.
- Digital Portal Advocacy: Actively promote the adoption of the organization's online patient portal, assisting patients with registration and navigation where applicable.
- Service Recovery: Actively apply standard service-recovery principles, taking immediate, empowered action to resolve patient issues when an experience does not meet institutional excellence standards.
Minimum Essential Requirements
- High School Diploma or equivalent required.
- Two (2) years of experience in a medical office, insurance billing function.
- Prior experience navigating electronic health record systems (such as Epic or Medipac)
- Proficient typing and computer skills
- Knowledge of medical terminology
- Strong interpersonal, communication, and organizational skills with a firm commitment to patient privacy and empathetic care.
- Ability to work effectively within a fast-paced, collaborative team environment.
Performance-Based Earning Potential
This role offers a structured career ladder designed to support professional advancement and long-term financial growth. Through consistent high performance, leadership development, and continuous learning over time, employees have the opportunity to advance to senior-level representative and administrative coordinator positions within the health system's career framework.
Premier Benefits
- Exceptional Retirement Package: Retirement plans with employer matching. Combined, the organization contributes up to 8% of your eligible pay toward your future.
- World-Class Healthcare: Access preventive care and specialty services through an exclusive provider network.
- Generous Paid Time Off: Enjoy up to 5.5 weeks of PTO per year, plus 7 paid holidays, with unique options to buy or sell PTO days to fit your lifestyle.
- Tuition Assistance: Benefit from up to $6,000 per academic year in tuition reimbursement, plus exclusive tuition discounts at over 30 partner colleges and universities.
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Discover exciting job opportunities in Lititz, Pennsylvania! Nestled in the heart of Lancaster County, Lititz offers a perfect blend of history, culture, and growth. Known for its charming small-town feel, tree-lined streets, and iconic landmarks like the Wilbur Chocolate Factory and the Julius Sturgis Pretzel Bakery, Lititz provides a unique backdrop for your career journey. With vibrant art galleries, theaters like the historic Lititz Springs Park, and the opportunity to savor local cuisine like shoofly pie and whoopie pies, this area promises a delightful work-life balance. Join us in exploring the job listings and consider making Lititz your next career destination!