Emergency Medical Services (EMS) Communications Specialist
Job Number: NR746577729
Pay Rate: $20.2-23.15 / hour
Job Description
Emergency Medical Services (EMS) Communications Specialist
Location: West Mifflin, PA 15122 (100% On-site in West Mifflin)
Schedule: Daylight & Evening Shifts (8 or 10-hour shifts), Overnight Shifts (10-hour shifts); 24/7 Operations with Rotating Weekends & Holidays. Due to the continuous 24/7/365 staff requirements, candidates must be flexible and variable for any shift.
New Hire Starting Base Pay: $20.20 – $23.15 per hour (Starting pay based on experience, with clear advancement pathways as you build specialized expertise.)
Future Earning Potential: Established employees have the opportunity to earn progressive pay increases up to $32.01 per hour over time through performance, tenure, and continuous learning.
Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with immediate full benefits; not a temporary job)
How You'll Make an Impact
- Transport Coordination & Dispatch: Process medically necessary and non-medically necessary patient transportation requests efficiently in accordance with established policies.
- Emergency & Medical Command Routing: Receive emergency calls, document medical command reports, notify emergency departments, and facilitate paramedic-to-physician communications.
- Hospital Security & Monitoring: Monitor hospital alarm systems, process hospital condition codes, and issue notification pages per protocol.
- Off-Hours Operator Services: Perform hospital operator duties and handle security/addressing requests during overnight shifts.
- Customer Service & Documentation: Manage incoming phone communications with high accuracy, exceptional customer service, and precise data entry.
What We’re Looking For
- Experience: Current or prior EMS or healthcare experience required; call center experience preferred.
- Education: High school diploma or GED equivalent required.
- Technical Skills: Strong computer proficiency and familiarity with CAD software required; (Zoll RightCad experience a plus!).
- Industry Knowledge: Understanding of EMS dispatch workflows, emergency response procedures, and medical command protocols.
- Soft Skills: Excellent multitasking abilities, clear communication skills, composure during urgent situations, and strong attention to detail.
- Licensure & Certifications: Current or prior EMT or Paramedic certification strongly preferred.
What We Offer
- Predictable Work-Life Balance: Structured 8 and 10-hour shifts within a steady 24/7 dispatch operations setting.
- Competitive Compensation & Growth: Starting pay based on experience, with clear advancement pathways as you build specialized dispatch expertise.
- Comprehensive Benefits Package: Top-tier health, dental, and vision insurance starting day one.
- Generous Retirement Match: Retirement savings with up to an 8% employer match contribution.
- Education Investment: Up to $6,000/year in tuition assistance plus tuition discounts at 30+ partner schools.
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Ready to embark on a new career adventure in West Mifflin, Pennsylvania? This thriving area offers not just job opportunities but a quality of life that's hard to beat. Nestled in Allegheny County, West Mifflin boasts a perfect blend of urban amenities and natural beauty. From the historic Kennywood amusement park to the serene South Park, there's something here for everyone. With proximity to Pittsburgh, home to the iconic Andy Warhol Museum and the lively PNC Park where the Pittsburgh Pirates play, the opportunities for growth and culture are endless. Explore our job listings today and discover the charm and allure of building your career in this dynamic region!