Emergency Dispatch & Transport Coordinator
Job Number: NR750994423
Job Description
Emergency Dispatch & Transport Coordinator
Location: West Mifflin, PA 15122
Shift: Availability: Must be flexible and available for any shift. Daylight and evening shifts are typically 8 or 10 hours; overnight shifts are 10 hours. Includes rotating weekends and holidays.
Employment Type: Full-Time, Direct Hire (Permanent Staff)
Position Overview
We are seeking a highly organized Emergency Dispatch & Transport Coordinator to join a specialized clinical communications center in West Mifflin. This role is pivotal in processing patient transport requests, managing emergency calls, and coordinating critical communications between medical personnel and facilities.
As a Direct Hire position, you will be a permanent employee of the organization from day one, receiving a stable schedule and long-term career growth.
The Concierge Advantage
Our firm serves as a strategic partner to the employer. We manage the full employment lifecycle—from initial application through onboarding—at no cost to the candidate. Our goal is to provide you with a streamlined, professional experience as you transition into your new role.
Compensation & Growth
- Starting Range: Up to $23.15/hr (Commensurate with experience)
- Long-Term Potential: The position offers a growth ceiling of up to $32.01/hr. This maximum rate is the target for established employees achieved through continuous learning, internal advancement, and sustained professional development.
Benefits Profile
- Comprehensive Healthcare: Premium medical, dental, and vision coverage.
- Retirement Planning: Robust employer-sponsored retirement savings options to secure your future.
- Flexibility: Potential for partial telecommuting may be available after six months of successful in-office performance and leadership approval.
Key Responsibilities
- Transport Coordination: Efficiently schedule and coordinate medically necessary and non-emergency patient transportation in accordance with established policies.
- Emergency Call Processing: Receive and process emergency incoming calls, medical command reports, and hospital condition codes with high precision.
- Clinical Communication: Facilitate medical command requests between paramedics and physicians, ensuring all data is accurately documented in the dispatch system.
- Facility Monitoring: Monitor hospital alarm systems, address security requests, and perform hospital operator duties during overnight shifts.
- System Documentation: Maintain detailed and accurate records of all communications and transport logs within the specialized CAD system.
Mandatory Requirements
To be considered for this role, candidates must meet the following requirements:
- Education: High school graduate or equivalent required.
- Experience: Current or prior EMS or healthcare experience is required.
- Licensure: Current EMT or Paramedic certification is required.
- Technical Skills: Must possess strong computer skills and the ability to maintain accuracy while multitasking in a fast-paced environment.
- Communication: Exceptional verbal and written communication skills are essential for relaying critical medical information.
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Ready to embark on a new career adventure in West Mifflin, Pennsylvania? This thriving area offers not just job opportunities but a quality of life that's hard to beat. Nestled in Allegheny County, West Mifflin boasts a perfect blend of urban amenities and natural beauty. From the historic Kennywood amusement park to the serene South Park, there's something here for everyone. With proximity to Pittsburgh, home to the iconic Andy Warhol Museum and the lively PNC Park where the Pittsburgh Pirates play, the opportunities for growth and culture are endless. Explore our job listings today and discover the charm and allure of building your career in this dynamic region!